Supportive and friendly staff. Could not be happier with the results. The diet itself is not very exciting (and that is an understatement). That said, I was able to walk over 4 miles daily during the week and over 7 miles on weekends and my energy levels were great, despite the restricted caloric intake. The staff also worked with me and my crazy travel schedule, and I ended up doing a tablet/injection combination protocol. I did the 43 day program. I would recommend starting with the 26 day one. You can always go back and do another round.... The last three weeks, all I could think of was how to make my next meal less boring! :-)